Answer Every Customer Message From One App
Invicta is the customer messaging app we built ourselves and run from Cardiff. Every client gets their own login, so messages from Facebook, Instagram, text, WhatsApp and email all land in one inbox on your phone or computer, and you can reply to each one from the same place.
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Every Message, In One Inbox
Facebook Messenger
Messages sent to your Facebook Page arrive in Invicta, and you reply from there.
Instagram direct messages
Messages sent to your Instagram business account arrive in the same inbox.
Texts and WhatsApp
Customer texts and WhatsApp messages sit in the same conversation list.
When customers reply by email, their message comes into the same inbox.
Each conversation shows the customer's name, and when the same person contacts you on more than one channel, you see the whole history together.
How Connecting Facebook And Instagram Works
- 1
You log in with your Facebook account and choose the Facebook Page and Instagram account you want to connect.
- 2
You give Invicta permission to manage messages for that Page and account.
- 3
New messages appear in your Invicta inbox, and your replies go back to the customer on Facebook or Instagram.
- 4
You can disconnect at any time from your account, and we then delete the message history from that Page or account within 30 days.
What Else Invicta Does For You
Missed call text-back: When you miss a call, the caller gets a text back within 60 seconds.
AI employee: Your AI employee answers common questions and helps book appointments, and it steps aside as soon as someone from your team replies.
Review requests: Your customers are asked for a Google review, and you can see who has left one.
Leads and bookings: Every new enquiry goes onto a simple board, so you can see where each lead is up to.
Monthly report: Each month you get a plain-English report on your messages, leads and reviews.
Every Invincible Media client gets their own Invicta login. Some features depend on your package.
Your Data, Handled Properly
Invicta is run by Invincible Media Limited (company number 11397840), Portland House, 113-116 Bute Street, Cardiff CF10 5EQ. We only use your customers' messages to show them to you and to send your replies. We never sell them or use them for advertising.